65bd Privacy Policy – How We Handle Your Personal Data

Privacy at a Glance

1Introduction

This Privacy Policy ("Policy") describes how 65bd ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("Player", "you", "your") who access 65bd.asia or use any service offered through the 65bd platform. By creating an account or using the platform in any way, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data processed in connection with your use of 65bd, including data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, game activity, customer support interactions, and any communications between you and 65bd. This Policy should be read together with the 65bd Terms & Conditions.

2Information We Collect

65bd collects personal data in several categories depending on how you interact with the platform. The following table summarises the main data categories and the specific types of information within each:

3How We Use Your Information

65bd uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are:

• Account creation, authentication, and management — verifying your identity during registration and on subsequent logins to protect your account from unauthorised access.
• Payment processing — facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and maintaining accurate transaction records for your account.
• KYC and compliance — satisfying our legal and regulatory obligations to verify player age (21+), identity, and source of funds where applicable. This includes sharing necessary data with our KYC verification service provider.
• Customer support — responding to your enquiries, resolving disputes, processing account closure or data deletion requests, and providing assistance with your account or transactions.
• Fraud prevention and security — monitoring account activity, detecting unusual patterns, preventing money laundering, and identifying any breach of our Terms & Conditions. Automated risk-scoring tools may be used in this process.
• Responsible gaming — monitoring your gaming patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and providing access to responsible gaming tools.

We do not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except in the context of fraud risk scoring where such automated processing is a necessary and proportionate security measure.

4Legal Basis for Processing

65bd processes your personal data under the following legal bases:

• Contractual necessity — processing required to perform our contract with you, including managing your account, processing deposits/withdrawals, and settling bets.
• Legal obligation — processing necessary to comply with our obligations under applicable law, including age verification, anti-money-laundering (AML) checks, and financial record-keeping requirements.
• Legitimate interests — processing carried out for our legitimate business interests (fraud prevention, platform security, responsible gaming monitoring) where those interests are not overridden by your rights and freedoms.
• Consent — where we rely on your consent (e.g., for optional analytics cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

5Sharing Your Information

65bd does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment processors — we share the minimum necessary financial identifiers with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposit and withdrawal transactions. Each processor is bound by its own privacy obligations.
• KYC and identity verification providers — when you submit identity documents for age/identity verification, those documents are processed by our contracted KYC service provider under strict data processing agreements.
• Game providers — game studios such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi receive anonymised session data necessary to serve game content. They do not receive your name, payment details, or KYC documents.
• Legal and regulatory authorities — we will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or valid legal process, or when necessary to protect the rights, property, or safety of 65bd or its users.

6Payment Data and Financial Information

When you make a deposit or request a withdrawal on 65bd, the transaction is processed directly through your chosen mobile wallet provider (bKash, Nagad, Rocket, or Upay) or banking partner. 65bd records the transaction reference ID, amount, timestamp, and the last few digits of the wallet identifier associated with your account for reconciliation and dispute resolution purposes.

65bd does not store full mobile wallet PINs, full bank account numbers, or any card security codes. Payment credentials are handled exclusively by the payment provider's own secure infrastructure. If you believe a transaction was processed in error, contact support at [email protected] within 30 days of the transaction date.

7Data Retention

65bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following table provides indicative retention periods for the main data categories:

When the retention period for a particular data category expires and no legal obligation requires continued retention, 65bd will securely delete or irreversibly anonymise the data so that it can no longer be linked to any individual.

8Cookies and Tracking Technologies

65bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and maintain your session security. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These include session authentication tokens and security tokens. They cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players interact with the platform (pages visited, session duration, feature usage). The data collected is aggregated and anonymised. These cookies are optional and can be declined.
• Preference cookies — store your platform settings such as language selection and display preferences so that you do not need to re-enter them on each visit.

65bd does not use cross-site tracking cookies, advertising cookies, or any cookies that share your browsing behaviour with third-party advertising networks. You may manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from accessing certain platform features.

9Security Measures

65bd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our current security measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers — this protects your login credentials, payment data, and personal information from interception during transmission.
• Encrypted storage of sensitive personal data at rest — account credentials and identity document data are stored using strong encryption algorithms, not in plain text.
• Access controls — personal data is accessible only to 65bd staff and contractors who have a specific, documented need to process it as part of their job function. All such access is logged and audited.
• Automated fraud and anomaly detection systems that monitor account activity in real time and flag suspicious patterns for human review before any action is taken.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspected security incident affecting your 65bd account — such as an unauthorised login or suspicious transaction — please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10Your Privacy Rights

As a player on 65bd, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days:

• Right of access — you may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure — you may request deletion of your personal data where we no longer have a legal basis or legitimate need to retain it. Note that certain data (e.g., KYC records, transaction history) must be retained for legal compliance and cannot be deleted on request.
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability — you may request a copy of the personal data you provided to us, in a structured, machine-readable format, so that you can transfer it to another service provider.
• Right to object — you may object to processing based on legitimate interests, or to processing for direct marketing purposes (if we ever introduce such communications, which we currently do not).

11Children's Privacy and Age Policy

65bd is strictly an adults-only platform. Access to and use of 65bd is prohibited for any person under the age of 21. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor in your care has created a 65bd account or submitted personal data to us, please contact [email protected] immediately. We will investigate and, where confirmed, close the account and delete all associated personal data as promptly as legally permissible.

12Changes to This Privacy Policy

65bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will post a prominent notice on the platform and update the effective date at the top of this page. Where required by applicable law or where changes materially affect your rights, we will provide more direct notification to your registered contact details.

Your continued use of the 65bd platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the platform and may request account closure by writing to [email protected].

13Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 65bd handles your personal data, please contact our support team. All privacy-related correspondence should clearly state "Privacy Enquiry" or "Data Rights Request" in the subject or message body so that it can be directed to the correct team promptly.

Support contact (plain text only — not a clickable link): [email protected]. Our support team operates during standard Bangladesh Standard Time hours (UTC+6) and aims to respond to all privacy enquiries within 5 business days.